The Helmholtz Imaging HelpDesk is the primary gateway for all imaging-related requests in Helmholtz and beyond.

As a one-face-to-the-customer solution, the expertise of Helmholtz Imaging is just one e-mail away. Simply send an e-mail to or use our contact form below. We are dedicated to solving all imaging-related requests, whether they are regarding Helmholtz Imaging services, consulting, project support, collaborations with Helmholtz Imaging units, administrative questions and many more. At the backbone of the HelpDesk, tasks are distributed among the entire Helmholtz Imaging team to guarantee access to expertise along the entire imaging pipeline.

Typical use-cases for the HelpDesk include:

  • Consulting request: We offer consulting for any imaging and image analysis-related problem.
  • Project support: Helmholtz Imaging Projects are eligible for our project support  which can be accessed through the HelpDesk
  • Helmholtz Imaging Collaboration application: Applications for Helmholtz Imaging Collaborations are managed by the HelpDesk.
  • Administrative questions. Examples: application process for Helmholtz Imaging Projects, participation in Helmholtz Imaging events, information about Helmholtz Imaging Conferences, etc.
  • Questions and support regarding our portfolio: Examples: Support requests for Helmholtz Imaging Solutions, accessing/using Helmholtz Imaging Storage, questions regarding Helmholtz Imaging Modalities and other Helmholtz Imaging-provided services, etc.
  •  Anything else. If there is anything else related to imaging or Helmholtz Imaging we are happy to help out.

The HelpDesk is operated by the Applied Computer Vision Lab (Helmholtz Imaging Support Unit DKFZ). It was set up with the support of HIFIS in early 2021 and has since then been established as a hub for all imaging-related topics.

Contact the HelpDesk via the contact form below!

    Other Services


    Helmholtz Imaging Solutions provide software driven strategies for solving common problems across imaging domains and tools. In reality, being aware of a software solution for a scientific problem is often followed by a time-consuming process of figuring out how to install the specific tool and how to precisely use it to reproduce a published result. We provide a framework to unify and simplify this process. Additionally, we curate a catalog of Helmholtz Imaging Solutions developed within our community.


    Helmholtz Imaging Modalities is the heart of the Helmholtz Imaging Network. Get to know the imaging experts from the Helmholtz Association, explore the amazing portfolio of cutting-edge instruments from satellites to synchrotrons, dive into the exciting world of imaging applications. Helmholtz Imaging Modalities facilitates finding partners and collaborators for innovative projects, with just the right complementary expertise necessary to conduct research for grand challenges.

    We want you! If you are affiliated to one of the Helmholtz Centers, we invite you to add your profile, your modalities and your applications to the website. Be Helmholtz Imaging!


    Struggling with an imaging-related project? Apply for a Helmholtz Imaging Collaboration and tap into the expertise of Helmholtz Imaging! Collaborations enable you to team up with one of our units for an elongated period of time (up to 6 months or even longer) to work on a project together. Whether you require support in (AI-based) image analysis, image reconstruction, annotation, data management, software solutions, addressing inverse problems, developing novel imaging modalities, 3D visualization and more – we are your partner.


    Helmholtz Imaging Storage is offering to the community of Helmholtz Imaging scientists the opportunity to exchange large imaging datasets. A data volume of 1 Pb is provided and operated by DESY. The Helmholtz Imaging Storage is a dCache instance ( and can be used via dCache’s webinterface. dCache offers also the possibility to create and share individual directories or files with the world. This is possible by creating links, which become invalid after a certain amount of time.